Statement of Nondiscrimination

STATEMENT OF NONDISCRIMINATION

TOTS’N’TEENS PEDIATRICS complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex

 

 

NOTICE OF NONDISCRIMINATION (Oct 2016)

TOTS’N’TEENS PEDIATRICS complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. 

 

TOTS’N’TEENS PEDIATRICS does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

 

TOTS’N’TEENS PEDIATRICS       

·         Provides free aids and services to people with disabilities to communicate effectively with us, such as:

o   Qualified sign language interpreters

o   Written information in other formats (large print, audio, accessible electronic formats, other formats)

·         Provides free language services to people whose primary language is not English, such as:

o   Qualified interpreters

o   Information written in other languages

           

If you need these services, contact John Hooton.

 

If you believe that TOTS’N’TEENS PEDIATRICS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: John Hooton, Tots’N’Teens Pediatrics, 3729 Mary Taylor Road, Birmingham, Alabama 35235, Telephone number 205-856-4440, Fax 205-856-4445, jhooton@totsnteenspediatrics.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, John Hooton is available to help you.

 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

 

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

 

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

 

 

SECTION 1557 OF THE AFFORDABLE CARE ACT GRIEVANCE PROCEDURE

 

 

It is the policy of TOTS’N’TEENS PEDIATRICS not to discriminate on the basis of race, color, national origin, sex, age or disability.

 

TOTS’N’TEENS PEDIATRICS has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act (42 U.S.C. § 18116) and its implementing regulations at 45 C.F.R. pt. 92, issued by the U.S. Department of Health and Human Services. Section 1557 prohibits discrimination on the basis of race, color, national origin, sex, age or disability in certain health programs and activities. Section 1557 and its implementing regulations may be examined in the office of John Hooton, Tots’N’Teens Pediatrics, 3729 Mary Taylor Road, Birmingham, Alabama 35235, Telephone 205-856-4440, Fax 205-856-4445, Email jhooton@totsnteenspediatrics.com, who has been designated to coordinate the efforts of TOTS’N’TEENS PEDIATRICS to comply with Section 1557.

 

Any person who believes someone has been subjected to discrimination on the basis of race, color, national origin, sex, age or disability may file a grievance under this procedure. It is against the law for TOTS’N’TEENS PEDIATRICS to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.

 

Procedure:

 

         Grievances must be submitted to the Section 1557 Coordinator within 60 days of the date the person filing the grievance becomes aware of the alleged discriminatory action.

         A complaint must be in writing, containing the name and address of the person filing it.

         The complaint must state the problem or action alleged to be discriminatory and the remedy or relief sought.

         The Section 1557 Coordinator (or her/his designee) shall conduct an investigation of the complaint. This investigation may be informal, but it will be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint. The Section 1557 Coordinator will maintain the files and records of TOTS’N’TEENS PEDIATRICS relating to such grievances. To the extent possible, and in accordance with applicable law, the Section 1557 Coordinator will take appropriate steps to preserve the confidentiality of files and records relating to grievances and will share them only with those who have a need to know.

         The Section 1557 Coordinator will issue a written decision on the grievance, based on a preponderance of the evidence, no later than 30 days after its filing, including a notice to the complainant of their right to pursue further administrative or legal remedies.

         The person filing the grievance may appeal the decision of the Section 1557 Coordinator by writing to the Board of Directors within 15 days of receiving the Section 1557 Coordinator’s decision. The Board of Directors shall issue a written decision in response to the appeal no later than 30 days after its filing.

 

The availability and use of this grievance procedure does not prevent a person from pursuing other legal or administrative remedies, including filing a complaint of discrimination on the basis of race, color, national origin, sex, age or disability in court or with the U.S. Department of Health and Human Services, Office for Civil Rights. A person can file a complaint of discrimination electronically through the Office for Civil Rights Complaint Portal, which is available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201. Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html. Such complaints must be filed within 180 days of the date of the alleged discrimination.

 

TOTS’N’TEENS PEDIATRICS will make appropriate arrangements to ensure that individuals with disabilities and individuals with limited English proficiency are provided auxiliary aids and services or language assistance services, respectively, if needed to participate in this grievance process. Such arrangements may include, but are not limited to, providing qualified interpreters, providing taped cassettes of material for individuals with low vision, or assuring a barrier-free location for the proceedings. The Section 1557 Coordinator will be responsible for such arrangements.

 

Sylvia M. Burwell

United States Secretary of Health and Human Service

 

 

LANGUAGE ASSISTANCE SERVICES FOR INDIVIDUALS WITH LIMITED ENGLISH PROFICIENCY

 

ARABIC

 

لحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 1-877-411-0547

 

 

CHINESE

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電

1-877-411-0547

 

FRENCH

ATTENTION :  Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement.  Appelez le 1-877-411-0547

 

GERMAN

ACHTUNG:  Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.  Rufnummer: 1-877-411-0547

 

GUJARATI

સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો  1-877-411-0547

 

HINDI

ध्यान देंयदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं।

1-877-411-0547  पर कॉल करें।

 

JAPANESE

注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。

1-877-411-0547 まで、お電話にてご連絡ください

 

KOREAN

주의:  한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.  1-877-411-0547  번으로 전화해 주십시오.

 

LAOTIAN

ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທ

1-877-411-0547

 

PORTUGUESE

ATENÇÃO:  Se fala português, encontram-se disponíveis serviços linguísticos, grátis.  Ligue para 1-877-411-0547

 

RUSSIAN

ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  Звоните 1-877-411-0547

 

SPANISH

ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 1-877-411-0547

 

TAGALOG

PAUNAWA:  Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.  Tumawag sa 1-877-411-0547

 

TURKISH

DİKKAT:  Eğer Türkçe konuşuyor iseniz, dil yardımı hizmetlerinden ücretsiz olarak yararlanabilirsiniz.  1-877-411-0547  irtibat numaralarını arayın.

 

VIETNAMESE

CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.  Gọi số 1-877-411-0547
In case of emergency

In case of an emergency, one of our physicians is always on call. Call our main number 205-856-4440, our answering service at 205-930-4322, or if needed, take your child to The Children’s Hospital or your nearest Emergency Room.